01
Shared ticket inbox and assignment
Bring customer issues into a trackable queue with clear ownership.
cCONNECT BUSINESS SUITE / DESK
Every customer conversation, in one place.
Bring support requests, service teams and customer updates together with clear ownership, priorities and response workflows.
A cConnect product for support teams.
cConnect DeskProduct overview
01Workspace
02Workflow
03Insights
A clearer view of your desk workflows
Shared ticket inbox and assignment→
Categories, priorities and status rules→
SLA targets and escalation workflows→
Internal notes and customer replies→
Product preview · Demo / Trial accesscConnect
CORE WORKFLOWS
Bring the important work into one place.
Organise the everyday tasks, information and handoffs your team depends on.
02
Categories, priorities and status rules
Route tickets by topic and urgency using consistent status definitions.
03
SLA targets and escalation workflows
Set response targets and escalation paths for time-sensitive requests.
04
Internal notes and customer replies
Keep internal context separate from customer-facing replies.
05
Knowledge base and self-service
Help customers find answers through organised self-service content.
06
Service performance reports
Review volumes, resolution patterns and team workload.
MADE FOR REAL WORK
Structure, visibility and better handoffs.
Give your team a consistent way to manage desk work, understand what needs attention and keep the next step clear.
Ticket managementBring customer issues into a trackable queue with clear ownership.
Team inbox and routingRoute tickets by topic and urgency using consistent status definitions.
SLA and escalation rulesSet response targets and escalation paths for time-sensitive requests.
Customer portalKeep internal context separate from customer-facing replies.
Knowledge baseHelp customers find answers through organised self-service content.
Support analyticsReview volumes, resolution patterns and team workload.
PART OF THE cCONNECT ECOSYSTEM
Connect Desk with the rest of your business.
Explore other cConnect products to build a connected operating environment across teams.
cConnect HCM
Manage employee records, direct onboarding, shifts, attendance, leave and workforce visibility.
Product details →cConnect CRM
Manage leads, contacts, sales pipelines, follow-ups, quotations and customer activity.
Product details →cConnect Meet
Run browser-based meetings, screen sharing, team conversations and customer sessions.
Product details →See how cConnect Desk could fit your workflow.
Tell us about your team, current tools and priorities. We will help define the right product scope and next steps.
Talk to our team →